We care about our customers
We love hearing from our customers. If you havent gotten the information or response your looking for please feel free to contact us.
Ridingtoo is a team of professional mobile communication developers. We are the startup company who came up with this brand new idea and innovative product, with plenty of experience in the mobile communication industry. Since 2010, our team has been in the mobile phone industry and produced Rangerfone & Outfone Series Outdoor Rugged Smartphones, the earliest products to integrate smartphone 2 way radios, with the innovative Outfone S15. On 2016 another innovative idea: A wearable intercom system to keep people safe during outdoor activities. We first decided to solve the communication for cyclists and hikers. That’s how Ridingtoo came to life. Ridingtoo is designed and built for instant communication in the most convenient way. The goal of Ridingtoo is to encourage people to work and play together outdoors, while maintaining close communication and staying connected.
We strive to provide customers with superb products passing through meticulous manufacturing and testing process.
In addition, we have 12 months hassle-free warranty to ensure your enjoyment. You are so welcomed to join us to enjoy this member privilege. When you order something from Ridingtoo, you are entitled to have 6 months warranty extension, 18 months in total. When we have products newly launched, you are the first one to have a chance to test it for free. To serve and satisfy you is always what we are pursuing. Then, what are you waiting for?
Shenzhen Ridingtoo wireless communication Co., Ltd
609,Skyworth Digital Building,Songbai Road,Shiyan Town,Bao’an Dist,Shenzhen,China
30 DAYS MONEY BACK GUARANTEE
You may return your undamaged products within 30 days of purchase to receive a full refund. This can be done through Amazon order page directly or contact our support team. If the reason for return is not quality-related, the customers need to pay for the shipping cost.
18 MONTHS WARRANTY FOR PRIVILEGED MEMBERS
Ridingtoo provides 12 months hassle-free warranty for every product. Registered privileged members enjoy 6 months extension, 18 months in total warranty cover.
How do I claim the warranty?
Before submitting a warranty claim, please refer to the manual for your product and go through all troubleshooting provided. If you believe the item is defective, please submit a Return and Refund request on the order page within 30 days, or contact us at [email protected] for warranty cover within warranty period.
When does the warranty start?
The 12 months warranty (18 months for privileged members) starts from the original order purchase date.
Will the warranty be renewed for replacement?
The warranty will not be renewed after a replacement provided.
What is not covered by the warranty?
● Purchased from unauthorized resellers
● Improper operation
● Lost or stolen
● Beyond warranty cover period
● Free or fully refunded products
What information do I need to provide for claiming the warranty?
Amazon order number is required for warranty cover. If the product is a gift or purchased from a reseller, we appreciate if you could ask the giver or reseller for a copy of receipt. The warranty only covers for orders from our official store.
How do I reach out to Ridingtoo customer service support?
Contact Email: [email protected] (All emails will be answered within 24 hours on weekdays)